Post as your app
Users ask questions, report problems, and argue about your update in your app's chat room in the Jest app. You can answer them there as your app rather than as yourself: the message goes out under your app's name and logo, with a verified badge next to it, so users can tell an official answer from a user guessing.
This is the other half of User feedback. User feedback tells you what users are saying about your app without reading chat; posting as your app is how you reply.
What users see
A message posted as your app carries:
- Your app's published name, logo, and brand color, not your personal username and avatar.
- The verified badge, which only Jest can apply. Users cannot fake it.
- Nothing about the person behind it. Your user name, level, VIP crown, and game flair never appear on the message, in quotes of it, or in replies to it.
Because the identity comes from your published app listing, changing the name or logo means publishing a revision — a draft change doesn't reach chat.
Before you start
You need all of the following:
- An Admin or Editor role on the app, or on the team that owns it. Viewers can read chat but not speak for the app.
- A Jest user account, signed in to jest.com. Chat is part of the consumer-facing Jest app, so the developer console alone isn't enough.
- A developer console sign-in in the same browser session. The switcher reads that session, so it goes away when you sign out of the console. A private window doesn't inherit the sign-in from your normal window, but signing in to the console inside the private window works.
- A live chat room for the app. It needs to be published, public, unarchived, and running an active build.
Switch to your app's account
- Open your app's chat room, either from the chat panel inside the app or at
https://jest.com/chat/g/<your-app-slug>. - Select the avatar chip on the left of the message box.
- In the Send as sheet, pick your app. It's the option captioned Studio account, with the verified badge.
- Write your message. The placeholder changes to Message as <your app> while the app is selected.
Everything you post in that room goes out as your app until you open the sheet again and pick your own user account. The choice is per room, so your own posts elsewhere in chat are unaffected, and reloading the page puts you back on your user account.
The switch covers screenshot shares as well as text: a screenshot you share to your app's room while the app is selected goes out as the app.
Reactions are always personal. There is no way to react to a message as your app, and a reaction never reveals that you were posting as it.
Where you can use it
Your app's account can only speak in your own app's room. It isn't available in the shared lobby, in another studio's room, or in a room whose app is unpublished, private, or archived.
Your role is rechecked on every send, so access ends the moment the role does. If your role is removed while the sheet still shows the app, the send is rejected and the message sits in the room as failed. Switch back to your user account to keep chatting.
Rules and moderation
A studio message is a public chat message and is moderated like any other. The code of conduct applies, your messages can be reported and removed, and a chat ban on your user account stops you posting as your app too.
What the verified badge does change is impersonation. Speaking for your app, announcing an update, or answering as its developer is expected from a verified studio account — and is a rules violation from a user account claiming to be you. That's the reason to use the switcher for anything official: it's what makes the claim checkable.
Jest itself will never post platform announcements, rule changes, or moderation decisions through your app's account, and your app's account cannot post as Jest.
Troubleshooting
No avatar chip next to the message box. The chip only appears where you have something to switch to, so check, in order: you're in your own app's room and not the lobby or another studio's room; you hold Admin or Editor on that app or its team; you're signed in to the developer console in this browser; and the app is still published, public, and running an active build.
My message posted as me. The choice resets on a page reload. Check the chip before sending anything you mean to be official — it shows your app's logo while the app is selected, and the message box reads Message as <your app>.