Post as your app

Users ask questions, report problems, and argue about your update in your app's chat room. You can answer them as the app itself: the message goes out under your app's name and logo, with a verified badge next to it, so users can tell an official answer from a guess.

User feedback tells you what users are saying without reading chat. This page is how you reply.

A message sent as the app, with the verified badge

Send a message as your app

Sign in to both jest.com and the developer console in the same browser, and a dropdown appears on the left of the chat input. If it doesn't, check what you need.

1. Open your app's chat room, from the chat panel inside the app or at https://jest.com/chat/g/<your-app-slug>.
2. Tap the avatar dropdown to the left of the message box.
3. In Send as, pick your app. It's captioned Studio account and carries the verified badge.
4. Write your message. The box reads Message as <your app> while the app is selected.

The dropdown sits to the left of the message box

The Send as sheet on a phone

Your choice holds for that room until you pick your own account again or reload the page. Other rooms keep your own account. Screenshots you share follow the choice; reactions don't, and a reaction never shows that you were posting as the app.

What you need

• An Admin or Editor role on the app or the team that owns it. Viewers can't post as the app.
• A Jest user account, signed in at jest.com. Chat runs in the Jest.com web app, not the developer console.
• A developer console sign-in in the same browser profile. If you sign out of the console, the dropdown disappears.
• A live chat room for your app. The app must be published, public, unarchived, and running an active build.

Team members

Team members post from their own Jest account, with no developer console sign-in. Use this for people who answer users day to day, like community managers. Keep the studio account for announcements.

1. In the developer console, open your app and go to Tools → Chat and select Manage team.
2. Enter the person's Jest username and select Add. The Posts as column shows the name their messages will carry.
3. In the app's chat room, they pick Team member in Send as.

Their messages carry the verified badge, their own avatar and a link to their profile, under their username and the app's name: joe @ Your App. Turn off Show app name for a member to show just their username, still with the badge. Editors and Admins can add and remove team members, up to 20 per app. Removing someone stops their next message. Messages they already sent keep the name they were posted under.

Team members can't pin messages. The Announcements list on the same Chat page shows every message posted as your app, including which team member sent it.

Scheduled announcements

Announcements post as your app in its chat room, now or at a time you pick. Use them for events, timed offers, or calls to action.

1. In the developer console, open your app, go to Tools → Chat, and select Manage on Scheduled announcements.
2. Select New Announcement, write the message, and pick Post now or Schedule with a date and time up to 30 days ahead.
3. Pending announcements are listed on the same page, where you can cancel them. Posted ones show in the Announcements list on Tools → Chat.

Announcements post shortly after the chosen time, not to the second. If your app's chat room isn't live when one is due, it waits until the room is back. One that is more than a day late never posts and shows as Missed.

Tick Add a link to the game to end the announcement with a link that opens your app. Chat shows it as your game's card, and tapping it starts the game. Add an optional entry payload, and your game receives it from getEntryPayload(), so the link can drop players straight into the event. Add fields as key, type (Text, Number or Yes/No) and value; dotted keys like reward.coins nest, and a preview shows exactly what the game receives. Select Edit as JSON for arrays or anything else. Payloads are limited to 4,096 characters and 5 levels of nesting.

You can also manage announcements from your coding agent through the Jest MCP server, with the create_chat_announcement, list_scheduled_chat_announcements and cancel_chat_announcement tools. Pass entryPayload to create_chat_announcement ({} for a link without a payload) to add the game link.

Every call is a new announcement, so make sure a retry doesn't post the same message twice.

What users see

• Your app's published name and logo, not your username and avatar.
• The verified badge that only Jest and developer accounts carry.
• Nothing about you. Your username, level, VIP crown, and game flair stay off the message, off quotes of it, and off replies to it. Team member messages show the username, avatar and profile link, but not the rest.

The identity comes from your published listing, so changing the name or logo means publishing a revision. A draft change never reaches chat.

Limits

You can only post as your app in your own apps' rooms. Not in the shared lobby, another studio's room, or a room whose app is unpublished, private, or archived.

Jest rechecks your access on every send. If you get logged out of the developer console mid-conversation, the message will fail to send. You can still chat from your personal user account.

Rules and moderation

• The code of conduct covers a studio message like any other public message: users can report it, moderators can remove it, and a chat ban on your own account stops you posting as your app too.
• The badge matters for impersonation. A verified studio account announcing an update or answering as the developer is expected; a user account claiming to be you breaks the rules. Use the switcher for anything official and anyone can check the claim.
• Jest never posts platform announcements, rule changes, or moderation decisions through your app's account, and your app's account can't post as Jest.

Troubleshooting

• No avatar dropdown next to the message box. Check, in order: you're in your own app's room and not the lobby or another studio's; you hold Admin or Editor on the app or its team; you're signed in to the developer console in this browser; and the app is still published, public, and running an active build.
• Your message posted as you. Reloading the page resets the room to your own account. Check the dropdown before you send anything official: it shows your app's logo, and the box reads Message as <your app>.